Wipro Recruitment 2023-24

As a Client Service Specialist at Wipro, you will play a vital role in fostering positive relationships with our clients and ensuring their satisfaction. You will be the first point of contact for our clients, handling their inquiries, resolving their issues, and providing them with ongoing support.

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Responsibilities:

• Responsively address client inquiries and requests through various channels, including phone, email, and chat.
• Proactively identify and resolve client issues with accuracy and efficiency.
• Provide clear and concise information about Wipro's products and services to clients.
• Build and maintain strong relationships with clients, fostering trust and loyalty.
• Document client interactions and track resolutions to ensure consistent service delivery.
• Contribute to continuous improvement by identifying and suggesting ways to enhance client service processes.

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Skills:

• Excellent communication and interpersonal skills, with the ability to build rapport and trust.
• Strong problem-solving and analytical skills, with the ability to identify and resolve issues effectively.
• Active listening and attention to detail to ensure accurate understanding of client needs.
• Proficiency in various communication channels, including phone, email, and chat.
• Ability to work independently and manage multiple tasks simultaneously.
• Strong computer skills and proficiency in relevant software applications.