IBM Recruitment 2023-24

IBM, a renowned leader in the tech industry, is seeking enthusiastic and dedicated Customer Service Representatives to join our dynamic team across India. If you thrive in a fast-paced environment, possess exceptional communication skills, and have a knack for problem-solving, then this is your opportunity to be a part of IBM's legacy of innovation and exceptional customer service.

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Responsibilities:

• Act as the primary point of contact for IBM customers, addressing their inquiries and concerns regarding products, services, and technical issues.
• Provide prompt and accurate support through various channels, including phone, email, and chat.
• Proactively identify and resolve customer issues with patience, empathy, and a commitment to exceeding expectations.
• Document customer interactions and feedback to improve IBM's offerings and enhance the customer experience.
• Maintain a professional and positive demeanor while upholding IBM's values and brand guidelines

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Skills:

• Excellent written and verbal communication skills, with the ability to clearly explain complex technical concepts in a friendly and approachable manner.
• Active listening skills to effectively understand customer concerns and provide tailored solutions.
• Strong problem-solving abilities to identify the root cause of issues and implement effective resolutions.
• Proficiency in using customer relationship management (CRM) tools and internal systems.
• Ability to multitask, prioritize effectively, and manage time efficiently in a fast-paced environment.
• Adaptability and willingness to learn new technologies and IBM products continuously.