Lenskart Recruitment 2023-24

As a Customer Care Agent at Lenskart, you'll be the friendly voice and helping hand our customers rely on. You'll be responsible for resolving their queries, guiding them through purchases, and ensuring their overall satisfaction with Lenskart.

Responsibilities:

• Answer customer inquiries via phone, email, and chat regarding product information, orders, returns, and other concerns.
• Provide accurate and timely information about Lenskart products, services, and policies.
• Assist customers with placing orders, making returns, and scheduling appointments for eye exams.
• Actively listen to customer feedback and address their concerns with empathy and professionalism.
• Build positive relationships with customers and exceed their expectations.
• Maintain detailed records of customer interactions and ensure accurate data entry.

Skills:

• Excellent communication and interpersonal skills, with a focus on active listening and clear explanation.
• Problem-solving abilities and a knack for finding creative solutions.
• Proficiency in computer skills, including email, chat platforms, and CRM systems.
• Ability to work independently and prioritize multiple tasks in a fast-paced environment.
• Time management and organizational skills.
• Patience, empathy, and a positive attitude.