Blinkit Recruitment 2023-24

Blinkit is India's leading instant delivery service, revolutionizing the way people shop for their everyday needs. We offer a wide range of products, from groceries and fresh produce to medicines and electronics, delivered to your doorstep in minutes. As a Customer Service Manager, you'll play a crucial role in ensuring our customers have a seamless and positive experience with Blinkit.

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Responsibilities:

• Lead and motivate a team of customer service representatives.
• Develop and implement effective customer service policies and procedures.
• Resolve customer inquiries and complaints promptly and efficiently.
• Monitor customer service metrics and identify areas for improvement.
• Provide ongoing coaching and development to customer service representatives.
• Maintain a positive and professional work environment.