Amazon Recruitment 2023

Amazon, a global leader in e-commerce, is seeking passionate and customer-centric Customer Care Agents to join our team. As a Customer Care Agent, you will play a key role in ensuring that our customers have a seamless and enjoyable experience.

Responsibilities:

• Handle customer inquiries and complaints via phone, email, and chat
• Provide accurate and timely information to customers
• Resolve customer issues and concerns effectively
• De-escalate escalated situations and maintain customer satisfaction
• Adhere to company policies and procedures

Skills:

• Excellent communication and interpersonal skills
• Ability to listen actively and empathize with customers
• Problem-solving and decision-making skills
• Ability to work independently and as part of a team
• Strong attention to detail and accuracy
• Fluency in English and Hindi