IBM Recruitment 2023

As a Customer Service Representative at IBM, you'll be at the forefront of our customer experience, playing a vital role in building and maintaining positive relationships with our clients. You'll be a trusted advisor, problem solver, and advocate, ensuring our customers receive the highest level of support and satisfaction.

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Responsibilities

• Respond to customer inquiries: Handle incoming calls, emails, and chats efficiently, addressing questions, concerns, and requests related to IBM products and services.
• Technical troubleshooting: Provide basic technical support, diagnose issues, and guide customers towards solutions or escalate complex problems to technical teams.
• Account management: Maintain accurate customer records, update information, and track service requests to ensure timely resolution.
• Cross-selling and upselling: Identify opportunities to recommend additional products or services that benefit customers' needs.
• Customer education: Provide clear and concise explanations of product features, functionalities, and best practices.
• Documentation and reporting: Maintain accurate records of customer interactions, document resolutions, and generate reports as needed.
• Adhere to policies and procedures: Ensure all interactions comply with company policies and regulations.

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Skills

• Excellent communication and interpersonal skills, both written and verbal.
• Empathy and strong customer service orientation.
• Active listening and problem-solving skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Technical proficiency in using computers and relevant software.
• Calm and composed demeanor with excellent conflict resolution skills.
• Strong attention to detail and accuracy.