Vistara Recruitment 2024

Vistara is synonymous with elegance, comfort, and personalized service. We offer a seamless travel experience with a focus on attention to detail and exceeding guest expectations. As a Front Office Executive, you'll be the first and last impression for our valued guests, playing a pivotal role in shaping their Vistara journey.

Responsibilities:

Welcome and assist guests at check-in counters, ensuring a smooth and efficient check-in process.
Verify travel documents, issue boarding passes, and answer guest queries regarding flights, baggage, and airport services.
Manage check-in queues efficiently, prioritizing guests and handling special requests with a smile.
Upsell and cross-sell services to enhance guest experience and maximize revenue.
Maintain accurate records and documentation of guest check-in procedures.
Assist with boarding procedures, directing guests to their gates and providing information about connecting flights.
Handle guest complaints and resolve issues promptly and professionally, ensuring guest satisfaction.
Maintain a clean and organized check-in area, upholding Vistara's high standards of presentation.
Collaborate with other departments to ensure seamless guest experience across all touchpoints.

Skills:

Minimum Bachelor's degree or equivalent in Hospitality Management, Tourism, or a related field.
Minimum 1 year of experience in a front office role within the hospitality industry, preferably in airlines.
Excellent communication and interpersonal skills, with a focus on active listening and building rapport with guests.
Strong problem-solving and decision-making skills, with the ability to handle challenging situations calmly and effectively.
Proficiency in computer skills and airline reservation systems.
Ability to multitask, prioritize tasks, and work effectively under pressure.
Excellent attention to detail and a commitment to providing exceptional service.
Fluency in English and Hindi is mandatory; additional language proficiency is a plus.