Emami Recruitment 2024

Emami is more than just a name; it's a symbol of trust, quality, and innovation. We touch millions of lives through our diverse offerings, and our hospitality ventures are no exception. As a Front Office Executive, you'll be at the forefront of creating exceptional guest experiences, upholding Emami's values of warmth, professionalism, and service excellence.

Responsibilities:

Welcome and register guests efficiently, ensuring a smooth and seamless check-in process.
Verify guest information and travel documents, adhering to company policies and procedures.
Assign rooms and manage room keys, ensuring accuracy and guest satisfaction.
Respond promptly and professionally to guest inquiries, complaints, and requests, exceeding expectations whenever possible.
Process payments and handle guest billing accurately and efficiently.
Maintain a clean, organized, and welcoming front office area, upholding Emami's high standards of presentation.
Provide general information about Emami's facilities, services, and local attractions.
Assist with other tasks as needed, contributing to a smooth and efficient operation.

Skills:

Minimum Bachelor's degree or equivalent in Hospitality Management, Tourism, or a related field.
Minimum 1 year of experience in a front office role within the hospitality industry, preferably in a hotel or resort setting.
Excellent communication and interpersonal skills, with the ability to build rapport and connect with guests from diverse backgrounds.
Strong problem-solving and decision-making skills, with the ability to handle challenging situations calmly and effectively.
Proficiency in computer skills and hotel management software.
Attention to detail and a commitment to accuracy and guest satisfaction are essential.
Fluency in English and Hindi is mandatory; additional language proficiency is a plus.
A positive and proactive attitude, with a genuine passion for hospitality, is key.