DTDC Recruitment 2024

We're searching for talented and driven individuals to join our team as Customer Officers in our 2024 Recruitment Drive. This is your chance to be at the frontline of DTDC's operations, playing a crucial role in exceeding customer expectations and driving business growth.

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Responsibilities:

• Be the face of DTDC: Greet customers warmly and answer their inquiries about our services, rates, and procedures.
• Process shipments: Weigh packages, calculate postage, and issue receipts, ensuring accuracy and efficiency.
• Track and trace shipments: Provide customers with updates on their packages and proactively address any delivery concerns.
• Maintain accurate records: Update shipment information in the system and handle customer documentation efficiently.
• Build positive relationships: Develop rapport with customers and resolve issues with a friendly and helpful attitude.

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Skills:

• Minimum 10th pass with excellent communication and interpersonal skills.
• Strong problem-solving skills and ability to handle customer inquiries effectively.
• Proficiency in basic computer operations and data entry.
• Ability to work independently and as part of a team in a fast-paced environment.
• Positive attitude, punctuality, and a commitment to providing excellent customer service.