Position title
Maruti Suzuki Recruitment 2024 - Remote Jobs - Customer Service Manager Post
Job Location
India
Remote work from: IND
Base Salary
USD11,800-USD18,200 Per month
Qualifications
Graduate, 12th
Employment Type
Full-time
Description
Maruti Suzuki Recruitment 2024
As a Customer Service Manager at Maruti Suzuki, you will play a pivotal role in ensuring customer satisfaction. You will be responsible for leading and managing a team of customer service representatives, overseeing the entire customer service operation, and implementing strategies to enhance customer experience.
Maruti Suzuki Careers
Responsibilities:
- Lead and motivate a team of customer service representatives to deliver exceptional service.
- Develop and implement customer service policies and procedures.
- Handle customer inquiries and complaints through various channels, including phone, email, and chat.
- Resolve customer issues promptly and effectively.
- Monitor customer feedback and identify areas for improvement.
- Develop and implement training programs for customer service representatives.
- Report on customer service performance metrics to senior management.
Skills:
- Bachelor's degree in any relevant field, such as Business Administration, Communication, or Customer Service.
- Minimum 3-5 years of experience in customer service management, preferably in the automobile industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Problem-solving and analytical skills.
- Ability to work independently and manage multiple priorities.
- Strong computer skills and proficiency in relevant software applications.
Hiring organization
Date posted
December 21, 2023
Valid through
March 31, 2024
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