Infosys Recruitment 2024

As a Customer Support Representative at Infosys, you'll be the voice of Infosys for our valued clients. You'll play a crucial role in ensuring their satisfaction by providing prompt, efficient, and courteous support across multiple channels, including phone, email, and chat.

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Responsibilities

• Respond to customer inquiries and requests regarding Infosys products and services.
• Troubleshoot technical issues and provide solutions within established timelines.
• Document customer interactions and maintain accurate records.
• Escalate complex issues to the appropriate team for further resolution.
• Proactively identify and address customer needs and concerns.
• Build and maintain positive relationships with clients.
• Stay updated on the latest Infosys products and services to provide accurate information to customers.

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Skills

• Excellent communication and interpersonal skills, with a focus on active listening and clear explanation.
• Strong problem-solving and analytical abilities.
• Proficiency in computer skills, including email, chat platforms, and CRM systems.
• Ability to work independently and prioritize multiple tasks in a fast-paced environment.
• Time management and organizational skills.
• Patience, empathy, and a positive attitude.
• Bachelor's degree in any relevant field (preferred).