Maruti Suzuki Recruitment 2024

Maruti Suzuki, India's leading car manufacturer, is searching for bright and dedicated individuals to join their dynamic team as Customer Support Analysts in 2024. If you thrive in customer-centric environments, possess the knack for turning even complex issues into smooth rides, and are eager to be a part of a brand synonymous with trust and reliability, then Maruti Suzuki is the perfect place for you to accelerate your career!

Maruti Suzuki Careers 

Responsibilities:

• Provide exceptional customer support through phone, email, and chat channels.
• Resolve customer inquiries and complaints related to car repairs, services, sales, and ownership experience.
• Offer proactive support and guidance to ensure a seamless journey for every Maruti Suzuki customer.
• Maintain accurate records and document customer interactions for future reference.
• Escalate complex issues to the appropriate teams for timely resolution.
• Analyze customer feedback and identify areas for improvement in customer service and satisfaction.

Skills:

• Bachelor's degree in any field (preferred).
• Minimum 1 year of experience in customer service or a related field.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong written and verbal communication skills with a professional and empathetic tone.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in computers and internet applications.
• A passion for automobiles and understanding of the car industry (a plus).