Position title
Vi Recruitment 2024 - Remote Jobs - Call Center Representative Post
Job Location
India
Remote work from: IND




Base Salary
USD11,200-USD19,500 Per month
Qualifications

12th pass/ Graduate

Employment Type
Full-time




 

Description

Vi Recruitment 2024

Vi is more than just a network; it's a promise of seamless connectivity, endless possibilities, and a commitment to enriching lives. As a Remote Call Center Representative, you'll play a pivotal role in fulfilling this promise, ensuring every customer interaction is informative, efficient, and leaves a lasting positive impression.




Vi Careers

Responsibilities:

  • Handle inbound and outbound calls from Vi customers, addressing their queries and concerns related to services, billing, and technical issues.
  • Provide accurate and up-to-date information about Vi plans, packages, and value-added services, recommending solutions tailored to individual customer needs.
  • Proactively identify and resolve customer issues efficiently, aiming for first-call resolution and exceeding satisfaction levels.
  • Build rapport with customers, actively listen to their concerns, and provide empathetic and personalized support.
  • Document call details and maintain accurate records, ensuring smooth follow-up and resolution of any outstanding issues.
  • Uphold Vi's brand values and service standards, ensuring a consistent and positive customer experience.
  • Stay updated on Vi's latest offerings and promotions, effectively communicating them to customers and maximizing sales opportunities.




Vi Jobs Near Me

Skills:

  • Minimum Bachelor's degree or equivalent in any discipline.
  • Excellent communication and interpersonal skills, with the ability to build rapport and connect with customers effectively.
  • Active listening skills and the ability to understand customer needs and concerns accurately.
  • Strong problem-solving and decision-making skills, with the ability to find solutions and resolve issues efficiently.
  • Proficiency in English, both written and verbal, with the ability to communicate clearly and concisely.
  • Computer skills and familiarity with CRM software are essential.
  • Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
  • The ability to work independently and manage your own schedule within a remote setting is crucial.
Important Links

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Date posted
December 16, 2023
Valid through
March 31, 2024
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Position: Vi Recruitment 2024 - Remote Jobs - Call Center Representative Post

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