Position title
Amul Recruitment 2024 - New Job - Customer Service Manager Post
Job Location
India
Remote work from: IND
Base Salary
USD12,000-USD19,500 Per month
Qualifications
12th pass / Graduate
Employment Type
Full-time
Description
Amul Recruitment 2024
Amul is a household name synonymous with quality, innovation, and commitment to farmer empowerment. From its humble beginnings as a farmer-driven cooperative, Amul has grown to become India's largest dairy processor, offering a diverse range of milk, dairy products, and frozen treats loved by millions. As a Customer Service Manager, you'll play a key role in upholding Amul's tradition of delighting customers with every interaction.
Amul Careers
Responsibilities:
- Lead and manage a team of customer service representatives, ensuring efficient resolution of customer inquiries and complaints.
- Develop and implement customer service policies and procedures to uphold the highest standards of service excellence.
- Analyze customer feedback and data to identify areas for improvement and enhance customer satisfaction.
- Proactively engage with customers through various channels, including phone, email, social media, and in-person interactions.
- Build strong relationships with key stakeholders, including distributors, retailers, and consumers.
- Represent Amul at industry events and conferences, promoting the brand and its commitment to customer satisfaction.
- Stay updated on industry trends and best practices in customer service, continuously improving the Amul customer experience.
Skills:
- Bachelor's degree in Business Administration, Marketing, or a related field, preferably with a focus on customer service.
- Minimum 3-5 years of experience in customer service management or leadership roles.
- Proven track record of exceeding customer expectations and resolving complex customer issues.
- Excellent communication, interpersonal, and leadership skills.
- Ability to motivate and coach a team, fostering a collaborative and positive work environment.
- Strong analytical and problem-solving skills.
- Proficient in computer skills and CRM software.
- Knowledge of the dairy industry and Amul's brand values is a plus.
Hiring organization
Date posted
December 16, 2023
Valid through
March 31, 2024
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