Ericsson Recruitment 2024

Ericsson empowers the world's leading communication service providers (CSPs) with innovative technology and services. We connect billions of people and devices, enabling mobility, cloud, and the Internet of Things (IoT). As a CSM at Ericsson, you'll play a pivotal role in ensuring our customers thrive in this rapidly evolving digital landscape.

Ericsson Careers 

Responsibilities:

• Develop strong relationships with assigned customers, understanding their business needs, challenges, and goals.
• Proactively identify opportunities for growth and recommend solutions from Ericsson's broad portfolio of products and services.
• Collaborate with internal teams, including sales, engineering, and support, to develop and deliver tailored solutions that meet customer needs.
• Manage customer accounts, track progress on key performance indicators (KPIs), and ensure customer satisfaction.
• Provide ongoing technical and strategic guidance, acting as a trusted advisor for your customers.
• Analyze customer data and market trends to identify new opportunities and inform strategic initiatives.
• Contribute to the development and execution of customer success plans, ensuring alignment with overall business goals.

Skills:

• Bachelor's degree in Business Administration, Telecommunications, or a related field.
• Minimum 3-5 years of experience in customer success or account management, preferably within the telecom industry.
• Proven track record of building strong relationships and exceeding customer expectations.
• Strong understanding of the telecommunications market, technology trends, and customer needs in the digital age.
• Excellent communication, presentation, and negotiation skills.
• Ability to work independently, manage multiple priorities, and adapt to changing situations.
• Data-driven approach to problem-solving and optimization.
• Strong analytical and critical thinking skills.
• Proficient in Microsoft Office Suite and customer relationship management (CRM) tools.