Zomato Recruitment 2024

As a Customer Service Executive at Zomato, you will play a crucial role in ensuring customer satisfaction and building brand loyalty. You will be responsible for handling customer inquiries and resolving their issues promptly and effectively. You will also be responsible for providing accurate information about our services and offers.

Zomato Careers 

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Resolve customer issues efficiently and strive to exceed their expectations.
• Escalate complex issues to the appropriate team members.
• Provide accurate information about Zomato's services, offers, and policies.
• Maintain a positive and helpful demeanor at all times.
• Document all customer interactions and follow up as necessary.

Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Proficient in computer skills and customer service software.
• Excellent attention to detail and accuracy.
• Customer-centric and passionate about providing excellent service.