Britannia Recruitment 2024

As a Remote Front Desk Manager at Britannia, you'll be the virtual backbone of the hotel, ensuring smooth operations and exceeding guest expectations from the comfort of your own home. You'll wear many hats, from managing reservations and check-ins/check-outs to handling guest inquiries and resolving issues, all while maintaining a positive and welcoming atmosphere remotely.

Britannia Careers 

Responsibilities:

• Manage guest reservations and room assignments efficiently through a dedicated online platform.
• Handle guest inquiries and requests via phone, email, and online chat, providing prompt and accurate information.
• Process check-ins and check-outs smoothly, ensuring a seamless guest experience.
• Assist with room upgrades, cancellations, and other guest requests.
• Manage billing and payments accurately and securely.
• Resolve guest concerns and complaints professionally and effectively, exceeding expectations.
• Maintain detailed records of guest interactions and room status.
• Communicate effectively with hotel staff and departments to ensure coordination and guest satisfaction.
• Stay updated on hotel policies and procedures, ensuring compliance and best practices.

Skills:

• Bachelor's degree in Hospitality Management, Tourism, or a related field preferred.
• Minimum 2 years of experience in hotel front desk operations.
• Strong organizational and time management skills, with the ability to prioritize multiple tasks effectively.
• Excellent communication and interpersonal skills, both written and verbal.
• Proficiency in computer applications and hospitality software (e.g., PMS, reservation systems).
• Problem-solving and decision-making skills to effectively handle guest issues.
• Ability to work independently and manage time effectively in a remote environment.
• Strong attention to detail and accuracy.
• Passion for hospitality and a genuine desire to provide exceptional guest service.