Maruti Suzuki Recruitment 2024

As a Customer Service Trainee at Maruti Suzuki, you'll be at the forefront of building lasting relationships with customers. You'll wear many hats, from handling inquiries and complaints to providing information and support, ensuring every interaction is informative, helpful, and exceeds expectations.

Maruti Suzuki Careers 

Responsibilities:

• Respond to customer inquiries through various channels, including phone, email, and chat.
• Provide accurate and up-to-date information about Maruti Suzuki products, services, and policies.
• Address customer concerns and complaints with empathy and professionalism, finding solutions that satisfy their needs.
• Assist customers with booking service appointments, scheduling test drives, and navigating the ownership experience.
• Maintain detailed records of customer interactions and track resolution progress.
• Contribute to a positive and welcoming atmosphere for all customers.
• Continuously learn and improve your customer service skills through training and development programs.

Skills:

• High school diploma or equivalent preferred.
• Excellent communication and interpersonal skills, with a focus on active listening and clear articulation.
• Strong problem-solving and decision-making skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in computer applications and basic data entry skills.
• Passion for automobiles and a genuine desire to provide exceptional customer service.