Position title
Vistara Recruitment 2024 - Private Job - Front Desk Manager Post
Job Location
India
Remote work from: IND
Base Salary
USD12,200-USD19,200 Per month
Qualifications
Graduate, 12th
Employment Type
Full-time
Description
Vistara Recruitment 2024
Are you a passionate and detail-oriented individual with a proven track record in leading and managing a front desk team? Do you possess strong communication and interpersonal skills, coupled with the ability to handle pressure and maintain a calm demeanor in a fast-paced environment? If so, Vistara may have the perfect opportunity for you! We are looking for a talented and experienced Front Desk Manager to join our growing team at one of our airport locations.
Responsibilities:
- Oversee all aspects of the front desk operations, ensuring smooth and efficient passenger service.
- Train, motivate, and lead a team of front desk agents to deliver exceptional customer service.
- Manage check-in and check-out processes, ensuring accuracy and adherence to airline regulations.
- Handle guest inquiries and complaints professionally and courteously.
- Resolve guest issues and escalate any complex situations to appropriate personnel.
- Maintain accurate records and reports of front desk operations.
- Implement and enforce company policies and procedures.
- Contribute to the development and improvement of front desk processes.
- Collaborate effectively with other airport departments to ensure a seamless travel experience for guests.
Skills:
- Minimum Bachelor's degree in Hospitality Management, Tourism, or a related field.
- Minimum 3-5 years of experience in a front desk management role within the hospitality or airline industry.
- Proven track record of leading and managing teams effectively.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong problem-solving and analytical skills.
- Excellent customer service orientation and focus on guest satisfaction.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Proficient in Microsoft Office Suite and airline reservation systems.
- Experience with airport operations and procedures is a plus.
- Fluency in English and Hindi is required. Additional language skills are a plus.
Hiring organization
Date posted
December 13, 2023
Valid through
March 31, 2024
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