Position title
Google Recruitment 2023 - Google Careers - Customer Support Post
Job Location
India
Remote work from: IND




Base Salary
USD21,000-USD32,200 Per month
Qualifications

Graduate

Employment Type
Full-time




 

Description

Google Recruitment 2023

As a Customer Support Specialist at Google, you'll be the first point of contact for our diverse users, helping them navigate and get the most out of Google products and services. You will be responsible for providing exceptional customer service through various channels, including phone, email, and chat. You will also play a vital role in identifying and escalating complex issues to the appropriate teams.




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Responsibilities

  • Provide technical support and troubleshooting guidance to users facing issues with Google products and services.
  • Research and analyze customer inquiries to identify the root cause of problems and suggest solutions.
  • Communicate effectively with customers, demonstrating empathy and understanding.
  • Resolve customer complaints promptly and professionally, ensuring their satisfaction.
  • Gather customer feedback and identify trends to improve product and service offerings.
  • Adhere to Google's policies and procedures for customer interaction and data privacy.
  • Stay up-to-date on the latest features and functionalities of Google products and services.




Google Careers 

Skills

  • Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business Administration, or Communication) or equivalent experience.
  • Minimum 2 years of experience in customer service or a related field.
  • Proven ability to diagnose and resolve technical issues.
  • Excellent communication and interpersonal skills, both written and verbal.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Proficient in using computer software and applications.
  • Customer-centric approach with a passion for exceeding customer expectations.
  • Ability to work effectively in a fast-paced and dynamic environment.
  • Fluency in English and Hindi languages is required.
Important Links

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Date posted
December 12, 2023
Valid through
March 31, 2024
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Position: Google Recruitment 2023 - Google Careers - Customer Support Post

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