DTDC Recruitment 2023

We are looking for passionate and customer-centric individuals to join our growing team as Customer Service Representatives. In this role, you will play a crucial role in ensuring our customers receive exceptional service and support throughout their shipment journey.

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Responsibilities:

• Respond to customer inquiries and resolve issues promptly and efficiently via phone, email, and chat.
• Provide accurate information about DTDC's services, rates, and policies.
• Track and trace shipments and provide updates to customers.
• Assist customers with booking and scheduling shipments.
• Handle customer complaints and strive to find satisfactory resolutions.
• Maintain accurate customer records and shipment details.
• Adhere to DTDC's customer service policies and procedures.
• Stay updated on DTDC's latest services and offerings.
• Collaborate with other departments to ensure seamless customer experience.
• Contribute to a positive and professional work environment.

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Skills:

• Bachelor's degree in Commerce, Business Administration, or related field (preferred).
• 1+ years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Positive attitude and a passion for providing excellent service.
• Proficient in computer skills and Microsoft Office Suite.
• Fluency in English (both written and spoken) is mandatory.
• Experience in the logistics or courier industry is a plus.
• Working knowledge of DTDC's services is a plus.