Position title
Vistara Recruitment 2023 - Private Job - Customer Service Representative Post
Job Location
India
Remote work from: IND
Base Salary
USD12,200-USD19,200 Per month
Qualifications
Graduate, 12th
Employment Type
Full-time
Description
Vistara Recruitment 2023
We are seeking passionate and customer-centric individuals to join our growing team as Customer Service Representatives. You will play a vital role in ensuring our customers have a seamless and enjoyable travel experience, from booking and check-in to boarding and baggage claim.
Responsibilities:
- Provide excellent customer service:
- Answer customer inquiries and address their concerns promptly and courteously.
- Resolve customer problems efficiently and effectively.
- Provide accurate and up-to-date information on flights, fares, and travel procedures.
- Go above and beyond to exceed customer expectations.
- Handle ticketing and boarding procedures:
- Process ticket purchases and reservations.
- Issue boarding passes and assist with baggage check-in.
- Verify travel documents and ensure compliance with regulations.
- Maintain accurate records of passenger information.
- Manage airport operations:
- Assist with passenger boarding and disembarking.
- Respond to emergencies and ensure the safety and security of passengers.
- Maintain a clean and organized work environment.
- Stay informed and adaptable:
- Keep up-to-date with changes in airline policies and procedures.
- Adapt to different customer needs and situations.
- Maintain a positive and professional demeanor in all interactions.
Skills:
- Bachelor's degree in Hospitality Management, Travel & Tourism, or a related field (preferred).
- Minimum 1 year of experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to work independently and as part of a team.
- Detail-oriented and highly organized.
- Proficient in MS Office Suite.
- Fluency in English (both written and spoken).
- Hindi language skills (a plus).
- Ability to work in a fast-paced environment.
- Passion for aviation and a commitment to providing excellent customer service.
Hiring organization
Date posted
December 9, 2023
Valid through
March 31, 2024
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