Flipkart Recruitment 2023

Flipkart, India's leading e-commerce platform, is seeking passionate and talented Customer Support Engineers to join our growing team. As a Customer Support Engineer, you will be the frontline of our customer experience, playing a vital role in ensuring our customers have a positive and seamless experience.

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Responsibilities

• Provide technical support to Flipkart customers via phone, email, and chat
• Resolve customer issues related to online orders, payments, account management, and product information
• Ensure timely and efficient resolution of customer inquiries
• Provide accurate and up-to-date information about Flipkart products and services
• Work proactively to identify and address potential customer issues
• Escalate complex issues to the appropriate team for further resolution
• Monitor customer satisfaction metrics and identify areas for improvement
• Contribute to the continuous improvement of our customer support processes and procedures