Position title
BigBasket Recruitment 2023 - Job Vacancy - Customer Service Post
Job Location
India
Remote work from: IND
Base Salary
USD11,200-USD18,500 Per month
Qualifications
12th pass/ Graduate
Employment Type
Full-time
Description
BigBasket Recruitment 2023
As a Customer Service Representative at BigBasket, you will play a vital role in ensuring the satisfaction of our valued customers.
BigBasket Careers
Responsibilities:
- Answer phone calls and emails from customers with inquiries, requests, and complaints.
- Provide accurate and helpful information about BigBasket's products, services, and policies.
- Resolve customer issues promptly and professionally, exceeding expectations.
- De-escalate difficult situations and maintain a positive and courteous demeanor.
- Document all interactions and ensure timely resolution of issues.
Skills:
- Minimum Graduation in any stream.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Proficient in MS Office Suite (Word, Excel, PowerPoint).
- Experience in customer service or a related field is a plus.
- Pleasant personality and a genuine passion for serving others.
- Fluency in English and Hindi.
- Working shifts as required.
Hiring organization
Date posted
December 7, 2023
Valid through
March 31, 2024
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