Meesho Recruitment 2023

Meesho, India's leading e-commerce platform for small businesses and entrepreneurs, is seeking a passionate and customer-centric Individual Contributor (IC) Customer Service Representative to join our growing team. As a Customer Service Representative, you will play a pivotal role in providing exceptional customer service to our valued sellers, ensuring their satisfaction and resolving their issues promptly and efficiently.

Responsibilities:

• Handle seller inquiries, complaints, and requests via phone, email, and chat
• Resolve seller issues efficiently, adhering to company policies and procedures
• Provide accurate and up-to-date information on Meesho's services, policies, and platform functionality
• Escalate complex issues to senior team members for further assistance
• Maintain detailed records of seller interactions and issue resolutions
• Stay up-to-date on Meesho's latest features, policies, and customer support guidelines