Position title
Blinkit Recruitment 2023 - Private Job - Customer Support Analyst Post
Job Location
India
Remote work from: IND




Base Salary
USD11,500-USD18,200 Per month
Qualifications

12th Pass/ Graduate

Employment Type
Full-time




 

Description

Blinkit Recruitment 2023

Blinkit, India's leading instant commerce platform, is seeking a dedicated and customer-centric Customer Support Analyst to join our expanding team. As a Customer Support Analyst, you will play a pivotal role in ensuring exceptional customer satisfaction by promptly addressing customer inquiries, resolving issues effectively, and providing a positive overall customer experience. You will be responsible for handling a wide range of customer interactions through various channels, including phone, email, chat, and social media. The ideal candidate will possess strong communication, problem-solving, and empathy skills, along with a passion for customer service and a commitment to going the extra mile for Blinkit's customers.




Blinkit Jobs Near Me

Responsibilities:

  • Handle customer inquiries promptly and efficiently through various channels, including phone, email, chat, and social media.
  • Actively listen to customer concerns, identify the root cause of issues, and provide accurate and timely resolutions.
  • De-escalate customer frustration and maintain a positive and helpful demeanor throughout all interactions.
  • Gather customer feedback, identify trends, and suggest improvements to enhance customer satisfaction.
  • Collaborate with cross-functional teams, such as operations and sales, to ensure seamless resolution of complex issues.
  • Maintain accurate records of customer interactions and document solutions for future reference.




Blinkit Careers

Skills:

  • Excellent communication and interpersonal skills, with the ability to interact confidently with customers from diverse backgrounds and communicate effectively both verbally and in writing.
  • Strong problem-solving and analytical skills, with the ability to identify the root cause of customer issues, develop effective solutions, and track the effectiveness of implemented resolutions.
  • Proficient in customer relationship management (CRM) software and tools, with the ability to manage customer data, track interactions, and measure performance.
  • Strong empathy and compassion, with the ability to understand customer concerns, empathize with their frustrations, and demonstrate genuine care.
  • Patience and resilience, with the ability to handle high-pressure situations, maintain composure under stress, and remain calm in challenging customer interactions.
  • Ability to work independently and as part of a team, adapting to different work environments and collaborating effectively with colleagues.
Important Links

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Date posted
December 4, 2023
Valid through
March 31, 2024
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Position: Blinkit Recruitment 2023 - Private Job - Customer Support Analyst Post

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