Swiggy Recruitment 2023

Swiggy is seeking a highly motivated and customer-focused Customer Service Specialist to join our dynamic team and contribute to our growing customer support operations. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our valued customers, handling their queries and complaints promptly and effectively, and ensuring their overall satisfaction with Swiggy. The ideal candidate will possess strong communication and interpersonal skills, a passion for customer service, and a willingness to learn about a wide range of products and services.

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Responsibilities:

• Provide exceptional customer service to both in-store and online customers via phone, email, and chat.
• Handle customer queries, complaints, and feedback in a timely and professional manner.
• Resolve customer issues to their satisfaction and maintain a positive customer experience.
• Escalate complex issues to the appropriate team for further resolution.
• Maintain accurate records of customer interactions and follow up on pending issues.
• Proactively identify and address customer concerns to prevent escalations.
• Provide feedback to the customer service team on areas for improvement.
• Stay up-to-date on Swiggy's products, services, and policies.