Lenskart Recruitment 2023

Lenskart, a leading optical eyewear company in India, is seeking a customer-centric and empathetic Customer Support Analyst to join our dynamic team. As a Customer Support Analyst, you will play a pivotal role in providing exceptional customer service, resolving customer inquiries promptly, and ensuring a positive customer experience. You will be responsible for interacting with customers from diverse backgrounds, understanding their needs, addressing their concerns, and upholding Lenskart's reputation for exceptional customer care.

Responsibilities:

• Handle customer inquiries, requests, and complaints promptly and effectively, ensuring their satisfaction
• Provide accurate and up-to-date information about Lenskart's products, services, and policies
• Resolve customer issues promptly, escalating complex matters to the appropriate personnel
• Maintain a positive and professional demeanor under pressure, even in challenging customer interactions
• Provide feedback and suggestions for improving customer service processes and enhancing customer satisfaction
• Stay up-to-date on Lenskart's products, services, and promotions, ensuring accurate and relevant information for customers

Skills

• Strong customer service and communication skills, with the ability to interact with customers from diverse backgrounds effectively
• Excellent problem-solving and decision-making skills, with the ability to identify and resolve customer issues promptly
• Strong empathy and compassion, with the ability to understand customer concerns and provide emotional support
• Proficient in Microsoft Office Suite and relevant customer relationship management (CRM) software
• Ability to work independently and as part of a team, with a collaborative and results-oriented approach