Position title
Sun Pharmaceutical Recruitment 2023 - Job Application - Client Service Specialist Post
Job Location
India
Remote work from: IND
Base Salary
USD11,800-USD18,200 Per month
Qualifications
Graduate, 12th
Employment Type
Full-time
Description
Sun Pharmaceutical Recruitment 2023
Sun Pharmaceutical India Limited, India's leading passenger vehicle manufacturer, is seeking a highly customer-centric and detail-oriented Customer Officer to join our dynamic team. As a Customer Officer, you will play a pivotal role in providing exceptional customer service, handling customer inquiries, resolving issues promptly, and maintaining a positive and welcoming customer experience. You will be responsible for interacting with customers from diverse backgrounds, ensuring their satisfaction, and upholding Sun Pharmaceutical's reputation for exceptional customer care.
Sun Pharmaceutical Careers
Responsibilities:
- Greet and welcome customers warmly, creating a positive and welcoming first impression
- Handle customer inquiries, requests, and complaints promptly and effectively, ensuring their satisfaction
- Provide accurate and up-to-date information about Sun Pharmaceutical vehicles, services, and policies
- Resolve customer issues promptly, escalating complex matters to the appropriate personnel
- Maintain a clean, organized, and presentable customer service area
- Adhere to Sun Pharmaceutical's customer service policies, procedures, and communication guidelines
- Provide feedback and suggestions for improving customer service processes and enhancing customer satisfaction
Skills:
- Strong customer service and communication skills, with the ability to interact with customers from diverse backgrounds effectively
- Excellent problem-solving and decision-making skills, with the ability to identify and resolve customer issues promptly
- Strong attention to detail and commitment to accuracy, ensuring that all interactions and transactions are handled with precision
- Proficient in Microsoft Office Suite and relevant customer relationship management (CRM) systems
- Ability to work independently and as part of a team, with a collaborative and results-oriented approach
- Patience and empathy in handling customer concerns and maintaining a positive attitude under pressure
Hiring organization
Date posted
December 2, 2023
Valid through
March 31, 2024
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