Vi Recruitment 2023

Vi, India's leading telecom operator, is seeking a dynamic and customer-centric Customer Service Executive to join our expanding team. As a Customer Service Executive, you will play a pivotal role in providing exceptional customer service, handling a wide range of customer inquiries and resolving their issues effectively. You will be responsible for communicating effectively with customers, resolving their concerns, and ensuring their satisfaction with Vi's services. The ideal candidate will possess strong communication, interpersonal, and problem-solving skills, along with a passion for customer service and a commitment to going the extra mile for our customers.

Vi Careers

Responsibilities:

• Provide excellent customer service to Vi customers via phone, email, chat, and other channels.
• Address customer inquiries, concerns, and complaints regarding Vi's products and services.
• Gather and analyze customer information to identify trends and improve customer satisfaction.
• Troubleshoot technical issues, provide solutions, and escalate complex problems to senior technical support representatives.
• Document customer interactions, resolutions, and feedback to maintain accurate records and improve customer service processes.
• Stay up-to-date with Vi's products, services, and promotions to provide accurate information to customers.
• Contribute to the development and maintenance of customer support knowledge bases and training materials.