IBM Recruitment 2023

IBM, a leading global technology company, is seeking a skilled and experienced Technical Specialist to join our expanding team. As a Technical Specialist, you will play a crucial role in providing technical support to our customers, resolving their issues effectively, and ensuring their satisfaction with IBM products and services. You will be responsible for handling a wide range of technical inquiries, from basic troubleshooting to complex problem-solving, utilizing your expertise in IBM technologies and your commitment to customer satisfaction. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and a passion for helping others succeed.

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Responsibilities:

• Provide technical support to IBM customers via phone, email, chat, and other channels, addressing their questions, concerns, and technical issues.
• Troubleshoot technical problems, analyze root causes, and develop effective solutions to resolve customer issues promptly and efficiently.
• Document technical issues, solutions, and customer interactions to maintain accurate records and facilitate knowledge sharing.
• Escalate complex issues to senior technical specialists or engineers when necessary, ensuring seamless resolution and customer satisfaction.
• Stay up-to-date with the latest IBM technologies, product releases, and technical updates to provide comprehensive and accurate support.
• Contribute to the development and maintenance of technical support documentation, such as knowledge base articles and FAQs.

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Skills:

• Strong technical skills and expertise in IBM products and services, including hardware, software, and cloud solutions.
• Excellent problem-solving and analytical skills, with the ability to identify root causes, formulate solutions, and implement corrective actions.
• Proficient in troubleshooting techniques and diagnostic tools to identify and resolve technical issues effectively.
• Strong communication and interpersonal skills, with the ability to interact confidently with customers from diverse backgrounds and explain complex technical concepts in a clear and understandable manner.
• Patience, empathy, and a genuine desire to help customers succeed, ensuring a positive and supportive customer experience.