Position title
Wipro Recruitment 2023 - Job Alert - Customer Service Manager Post
Job Location
India
Remote work from: IND
Base Salary
USD19,200-USD28,000 Per month
Qualifications
Graduate
Employment Type
Full-time
Description
Wipro Recruitment 2023
Wipro, a leading global IT services company, is seeking a highly motivated and results-oriented Customer Service Manager to join our team. As a Customer Service Manager, you will play a pivotal role in driving customer satisfaction, resolving customer issues promptly and professionally, and ensuring a seamless and positive customer experience across all touchpoints.
Wipro Careers
Responsibilities:
- Lead and manage a team of customer service representatives, providing guidance, coaching, and performance management
- Oversee the day-to-day operations of the customer service department, ensuring efficiency, productivity, and adherence to service level agreements
- Implement and maintain customer service processes, standards, and procedures to ensure consistent and high-quality service delivery
- Monitor and analyze customer feedback to identify areas for improvement and enhance customer satisfaction levels
- Investigate and resolve complex customer complaints and escalations, ensuring timely resolutions and maintaining customer trust
- Collaborate with cross-functional teams to resolve customer issues and ensure alignment with overall business objectives
- Stay up-to-date on industry trends, best practices, and emerging technologies relevant to customer service
Wipro Jobs Near Me
Skills:
- Strong understanding of customer service principles, methodologies, and best practices
- Proven track record of success in leading and managing customer service teams
- Excellent communication and interpersonal skills, with the ability to build rapport, empathy, and trust with customers
- Strong problem-solving and analytical skills, with the ability to identify and resolve customer issues effectively
- Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple deadlines
- Ability to work independently and as part of a team, with a collaborative and results-oriented approach
- Experience with customer service management software and tools
Hiring organization
Date posted
December 1, 2023
Valid through
March 31, 2024
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