Position title
Meesho Recruitment 2023 - Job Card - Customer Service Manager Post
Job Location
India
Remote work from: IND




Base Salary
USD11,200-USD18,400 Per month
Qualifications

12th Pass/ Graduate

Employment Type
Full-time




 

Description

Meesho Recruitment 2023

Meesho is currently seeking a passionate and customer-centric Customer Service Manager to join its growing team. The Customer Service Manager will be responsible for leading and managing a team of customer service representatives, developing and implementing customer service strategies, and ensuring that all customers have a positive experience with Meesho.




Meesho Jobs Near Me 

Responsibilities:

  • Lead and manage a team of customer service representatives
  • Develop and implement customer service strategies that align with Meesho's overall business objectives
  • Ensure that all customer service representatives are well-trained and equipped to handle customer inquiries and issues effectively
  • Monitor customer satisfaction metrics and identify areas for improvement
  • Resolve customer escalations and ensure that all customers are satisfied with the resolution
  • Provide regular feedback and coaching to customer service representatives
  • Stay up-to-date on industry trends and best practices in customer service




Meesho Careers

Skills:

  • Bachelor's degree in Business Administration, Marketing, or a related field
  • 5+ years of experience in a customer service management role
  • Proven track record of success in leading and managing a team of customer service representatives
  • Strong understanding of customer service principles and practices
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Proven ability to resolve customer issues effectively
  • Passion for customer service and a commitment to providing an exceptional customer experience
Important Links

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Date posted
November 30, 2023
Valid through
March 31, 2024
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Position: Meesho Recruitment 2023 - Job Card - Customer Service Manager Post

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