Position title
Flipkart Recruitment 2023 - Fast Job Search - Customer Relationship Manager Post
Job Location
India
Remote work from: IND
Base Salary
USD12,500-USD18,600 Per month
Qualifications
12th pass/ Graduate
Employment Type
Full-time
Description
Flipkart Recruitment 2023
Flipkart, India's leading e-commerce marketplace, is seeking a passionate and customer-centric Customer Relationship Manager (CRM) to join our dynamic team and play a pivotal role in enhancing customer satisfaction and building lasting customer relationships. As a CRM, you will be responsible for handling customer inquiries, resolving issues promptly, and ensuring a seamless and delightful customer experience across all touchpoints.
Flipkart Careers
Responsibilities
- Handle customer inquiries, complaints, and feedback via phone, email, chat, and social media platforms
- Resolve customer issues promptly and efficiently, ensuring a positive and satisfactory resolution
- Identify and escalate complex customer issues to the appropriate team members
- Gather customer feedback and analyze customer satisfaction data to identify areas for improvement
- Implement customer experience initiatives to enhance customer satisfaction and loyalty
- Stay up-to-date with Flipkart's policies, procedures, and customer service standards
Hiring organization
Date posted
November 29, 2023
Valid through
March 31, 2024
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