Blinkit Recruitment 2023

Blinkit, India's leading quick commerce platform, is seeking an experienced and customer-centric Customer Service Manager to join our dynamic team and play a pivotal role in leading our customer support operations and delivering exceptional customer service. As a Customer Service Manager, you will be responsible for overseeing the day-to-day operations of our customer support team, ensuring the highest levels of customer satisfaction, and driving continuous improvement in our customer service initiatives.

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Responsibilities:

• Lead and manage a team of customer service representatives, providing coaching, training, and performance feedback
• Oversee the day-to-day operations of the customer support team, including call center management, email support, and chat support
• Develop and implement strategies to enhance customer satisfaction, resolve customer issues efficiently, and reduce customer churn
• Monitor and analyze customer feedback, identify areas for improvement, and make data-driven recommendations
• Ensure adherence to company policies, procedures, and service level agreements
• Stay up-to-date on customer service trends, best practices, and emerging technologies