DTDC Recruitment 2023

DTDC, India's leading courier company, is seeking a customer-oriented and results-driven Call Center Representative to join our dynamic team and play a pivotal role in providing exceptional customer service to our valued clients. As a Call Center Representative, you will be responsible for handling incoming calls, resolving customer issues, and ensuring our customers have a positive experience with DTDC.

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Responsibilities:

• Answer and direct phone calls from DTDC customers promptly and professionally
• Listen attentively to customer inquiries, identify their needs, and provide accurate and helpful information
• Resolve customer issues efficiently and effectively, following company policies and procedures
• Handle customer complaints calmly and professionally, de-escalating any negative situations
• Maintain detailed records of customer interactions and follow up on unresolved issues
• Stay up-to-date on DTDC's products, services, policies, and promotions

DTDC Careers 

Skills:

• Excellent communication and interpersonal skills
• Ability to listen attentively and understand customer needs
• Strong problem-solving and decision-making skills
• Ability to remain calm and patient under pressure
• Proficient in Microsoft Office Suite
• Ability to work independently and as part of a team