Vi Recruitment 2023

Vi, India's leading telecom operator, is seeking experienced and customer-focused Customer Service Executives (CSEs) to join our dynamic team. As a CSE, you will play a crucial role in providing exceptional customer service to Vi's valued customers, addressing their inquiries, resolving their concerns, and ensuring their satisfaction. You will be responsible for handling a high volume of customer interactions, maintaining a positive and professional demeanor, and contributing to a positive customer experience.c

Vi Careers

Responsibilities:

• Handle a high volume of customer interactions through various channels, including phone, email, and chat.
• Address customer inquiries, resolve their concerns, and provide accurate and timely information about Vi's products, services, and policies.
• Handle customer complaints effectively, empathize with their concerns, and work towards resolving issues to their satisfaction.
• Upsell and cross-sell Vi's products and services to existing customers, identifying potential opportunities and presenting relevant offerings.
• Maintain accurate and up-to-date customer records, ensuring data integrity and compliance with company policies.