Blinkit Recruitment 2023

Blinkit is seeking a highly motivated and customer-centric Client Service Specialist to join our dynamic team and provide exceptional customer support to our growing user base. The ideal candidate will have a strong understanding of customer service principles and practices, as well as the ability to handle difficult conversations with empathy and professionalism.

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Responsibilities:

• Provide prompt, courteous, and professional customer support to our users via phone, email, and chat.
• Listen actively to customer concerns, identify issues, and provide accurate and helpful information.
• Resolve customer issues efficiently and effectively, escalating complex cases to senior representatives when necessary.
• Document customer interactions and feedback to improve our services and processes.
• Maintain a positive and professional demeanor, even in challenging situations.
• Stay up-to-date on company policies, products, and services to provide accurate information to customers.